Privacy Policies

REALM Group Australia Pty Ltd

Effective Date: 16 February 2026

This Privacy Policy applies to all products, services and websites operated by REALM Group Australia Pty Ltd and its affiliated entities, including REALM Group Global and related subsidiaries (“REALM,” “we,” “our,” or “us”).

If you have any questions about this Privacy Policy, please contact us through our website or write to:

Privacy Matters
REALM Group Australia Pty Ltd
16 Hope St
Warragul VIC 3820
Australia

1. Our Commitment to Privacy

REALM Group Australia Pty Ltd respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains how we collect, use, disclose and protect your personal information.

2. Information We Collect

We provide services that may not require personal information (for example, browsing listings or auctions). However, to deliver our full services, we may collect the following:

Information You Provide

When you register for an account, participate in auctions, subscribe to services, or contact us, we may collect:

Name
Email address
Phone number
Postal address
Account login details
Payment information
Business details (if applicable)
Any information you voluntarily provide

For certain transactions, payment details may be processed securely by third-party payment providers.

Cookies and Tracking Technologies

When you visit our websites, we may use cookies and similar technologies to:

Recognise your browser
Store preferences
Analyse usage trends
Improve functionality and performance

You can disable cookies in your browser settings, though some features may not function properly.

Log Information

Our servers automatically record information such as:

IP address
Browser type and language
Pages visited
Date and time of access
Referring URLs
Device information

Communications

If you contact us by email, phone, forms, or other means, we may retain those communications to:

Respond to enquiries
Provide support
Improve services
Maintain records

Third-Party Links

Our websites may contain links to external sites. We are not responsible for the privacy practices of those sites.

3. How We Use Personal Information

We use personal information for purposes including:

Providing and managing our services
Facilitating auctions, listings and transactions
Customer support
Account management
Billing and payment processing
Improving services and user experience
Marketing communications (where permitted by law)
Security, fraud prevention and risk management
Legal compliance
Developing new services

We may combine information from different sources to enhance service delivery.

4. Disclosure of Personal Information

We may disclose personal information to:

Our related entities, including REALM Group Global
Service providers and contractors
Payment processors
IT and cloud service providers
Professional advisers
Government authorities where required by law

We only share information necessary for the relevant purpose and require third parties to protect it appropriately.

5. Overseas Disclosure

Some service providers may be located outside Australia. Where personal information is transferred overseas, we take reasonable steps to ensure it receives protections comparable to Australian privacy standards.

6. Marketing Communications

We may send marketing communications where you have consented or where permitted by law. You can opt out at any time using unsubscribe links or by contacting us.

7. Information Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure, including:

Secure servers and networks
Encryption where appropriate
Access controls
Staff confidentiality obligations

8. Data Integrity and Retention

We only retain personal information for as long as necessary to:

Provide services
Comply with legal obligations
Resolve disputes
Enforce agreements

We rely on users to ensure information they provide is accurate and up to date.

9. Access and Correction

You may request access to personal information we hold about you and request corrections if it is inaccurate or incomplete.

Requests can be made via our website or by writing to us at the address above. We may require identity verification.

In limited circumstances permitted by law, access may be refused.

10. Your Choices

You may:

Decline to provide personal information (which may limit services)
Disable cookies in your browser
Opt out of marketing communications
Request deletion of your information where appropriate

11. Business Transfers

If REALM Group Australia Pty Ltd or any affiliated entity undergoes a merger, acquisition, restructuring or asset sale, personal information may be transferred as part of that transaction, subject to confidentiality obligations.